Shipping policy

Stayward Shipping Policy

 

Order Processing

Stayward operates primarily on a pre-order basis. This means items are produced after the pre-order window closes. Once pre-orders close, production and bulk shipping to our facility begins.

Estimated production + bulk shipping time to us: 7–10 business days (this can vary depending on manufacturer timelines).

Once your order arrives to us, please allow 2–5 business days for us to process, package, and ship your order to you.

Shipping Time (After We Ship Your Order)

After your order is shipped from our facility, estimated delivery time is:

 

• Domestic (U.S.): 2–5 business days

• International: 7–14 business days (varies by country)

 

Tracking information will be sent to the email provided at checkout once your order ships.

Shipping Rates

Shipping costs are calculated at checkout or displayed as a flat rate, depending on your order and destination.

Address Accuracy

Please ensure that your shipping address is correct at checkout. Stayward is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost, Stolen, or Delayed Packages

Once your order has been shipped and marked as delivered by the carrier, Stayward is not responsible for lost or stolen packages. If your package is delayed, please allow extra time for the carrier to complete delivery before contacting us.

International Orders (If Applicable)

International customers are responsible for any customs duties, taxes, or import fees required by their country. These fees are not controlled by Stayward.

Shipping Delays

Shipping times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, customs processing, or high-volume periods.