Terms of service

Returns & Exchanges

All sales are final for pre-order items. Because each Stayward tracksuit is produced based on pre-order demand, we do not accept cancellations, returns, or refunds once an order has been placed.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [your email here] with your order number and clear photos of the issue. We will review your claim and, if approved, provide a replacement or store credit.

Eligibility for Returns (Non–Pre-Order Items Only)

If we release non–pre-order items in the future, they may be eligible for return within 7 days of delivery, provided that:

 

• The item is unworn, unwashed, and in original condition

• All original tags and packaging are included

 

Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

Approved refunds will be processed back to the original payment method within 5–10 business days after the returned item is received and inspected.

Shipping Costs

Shipping fees are non-refundable. If an order is returned or refused, the original shipping cost will not be refunded.

Pre-Orders

Pre-orders are custom-produced and begin processing shortly after the pre-order window closes. For this reason, pre-order purchases are final sale and cannot be refunded or canceled once placed.

Lost or Stolen Packages

Stayward is not responsible for lost or stolen packages once tracking shows the package as delivered. Please ensure your shipping address is correct at checkout.